FAQ

Quick answers to the questions we get most. Can't find what you need? Email info@rigr.co.za or call +27 79 092 6764.

Ordering and payment

Are your prices VAT inclusive?

Yes. All prices are in South African Rand and include 15% VAT. RIGR is VAT registered and every order comes with a tax invoice.

Can I get a quote or invoice instead of checking out online?

Yes. Many of our customers, especially production companies, prefer to pay against an invoice. Send the products you need to info@rigr.co.za or call +27 79 092 6764 and we will send you a quote.

How do I pay?

Online orders are paid securely at checkout using the payment options shown there. Invoiced orders are paid against the invoice we send you.

Some products say they are ordered in on request. What does that mean?

Selected brands, including DZOFilm and Thypoch cine lenses, are ordered in for you rather than held in stock. You can still buy them online as normal. Lead time is 2 to 3 weeks from payment, and we are happy to talk through your requirements before you order.

Shipping and delivery

Where do you deliver?

We deliver across South Africa. For international orders, email info@rigr.co.za and we will confirm availability and shipping costs.

How long will my order take?

In-stock orders are processed within 1 to 2 business days and usually delivered within 3 to 7 business days, depending on your location. Orders placed on weekends or public holidays are processed on the next business day.

How much does shipping cost?

Shipping is calculated on the weight of your order and your delivery location, and is shown at checkout before you pay.

How do I track my order?

You will receive an email with your tracking number once your order is dispatched. Allow 24 to 48 hours for tracking to update.

Will I pay customs or import duties?

No. We handle the importing, so the price you see already covers duties. You only pay the product price plus shipping.

Returns, warranty and support

What is your returns policy?

You have 30 days from receiving your order to request a return. Items must be unused, in the condition you received them and in their original packaging, with proof of purchase. Contact us first to start a return, as items sent back without a return request cannot be accepted. Full details are in our Refund Policy.

Can I cancel if I change my mind?

Yes. For orders delivered in South Africa, you have a 5 day cooling-off period to cancel or return your order for any reason, provided the item is unused and in its original packaging.

My order arrived damaged or I received the wrong item. What now?

When will I get my refund?

Once we have received and inspected your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to reflect it.

How does warranty work?

Products carry the manufacturer's warranty, and we handle claims locally. You deal with us in South Africa rather than shipping gear overseas.

Gear and advice

How do I know if something fits my camera or rig?

Ask us. Send your camera model and current build to info@rigr.co.za and we will confirm compatibility before you buy.

Can you help me spec a full rig or production kit?

Yes. Tell us what you shoot and your budget, and we will put together a kit list and quote.

What is a StakPak?

StakPak is RIGR's own gear bag, designed on set. Labelled Velcro panels such as Batts, Media, Cables and Audio mean you know exactly where everything is. Spend less time searching. More time shooting.

FAQ